AudioAlert FAQ:

What are AudioAlerts?

AudioAlerts from are now available as an Application on your mobile device. The location aware notification platform is capable of automatically broadcasting hands-free AudioAlerts to mobile devices. You will receive AudioAlerts automatically that will play just like a 'ringtone' on your device. When you receive a hands free Audio Alert, you will not have to touch, look, or interact with the mobile device to hear the Alert.

How does the Audio Alert Application work?

The Audio Alert application downloads to your mobile device and runs in the background. Once downloaded and activated the application will automatically receive and play AudioAlerts for which you have subscribed, such as Traffic and Weather Alerts. You do not have to interact with the phone to receive or hear the AudioAlerts, they will automatically play on your mobile device.How do I install the KIIS Audio Alert application onto my mobile device? The application is installed on your mobile device by downloading it HERE. Once downloaded, you will be asked to run the application. Once the application is correctly provisioned, the system will then send you a confirmation Alert. The application will continue to run in the background each time you start your mobile device.

How do I receive AudioAlerts and Information?

As you approach or enter into an Alert zone a broadcast will be sent to your mobile device and you will automatically receive the Audio Alert or Text Information. If the Alert is a hands free Alert, it will play automatically. You can re-play AudioAlerts by selecting the 'replay' option on your mobile device.

 

 


tell me what I need to know
tell me what I want to know
tell me something good
eyes on the road
the safest device in your car
My choice of info - spoken to me

tell me inside information
All of the above

Is the Service or Application complicated?

No. The platform is simple. Once downloaded and activated, AudioAlerts and information will be automatically delivered. You do not need not to restart the application each time you start the phone. The application runs in the background as a process on your device. You control the types of alerts and information you want to hear as well as where and when you want to hear them.

What types of AudioAlerts can I get?

For information on what types of AudioAlerts you can subscribe to, check out ‘Menu’ as seen on this page. You have the option to subscribe or unsubscribe to any AudioAlerts or information services available. Check back to this page often, as we continue to offer unique content through AudioAlerts from various sources and personalities.

What does it cost?

The Audio Alert service is free and there is no cost to you. You may incur data charges and text messaging charges through your use of this service. We recommend that you have an adequate data and text messaging plan and monitor such usage regularly.

Can I mute the audible portion of the automatic AudioAlerts?

Yes. You can mute the AudioAlerts by going into the application and selecting "Mute Location". You will still receive Alerts, but you will not hear the audio portion. You can un-mute the audio portion by going back into the application and selecting 'Un-Mute Location'.
To mute your location, from within the App select the Alert you want to mute, touch your phones “Menu” button and then select “Mute Location” which will appear on the bottom right of the page

Is battery life affected?

It seems like my battery is draining faster than normal. For Traffic AudioAlerts, the system relies on location services and processes that calculate your location and alert zone on the device. These location services and processes may have an effect on battery life and system performance. Results may vary depending upon device, operating system, and carrier. Android users are encouraged to enable “Use wireless networks” in their Location and security settings.
To enable “Use Wireless Networks” on your cell phone, go to the phone’s settings, select “Location & Security” and select “Use Wireless Networks”

I am not moving in a car, yet I received a traffic Audio Alert. What should I do?

In some cases, we use network location, if available, which comes from the cell towers. Occasionally your phone will switch towers so it appears as if you are moving. If an Alert hits at the same time as your phone switches towers, the app thinks you’re moving and sends you an Alert.
To prevent this, use the “Mute Location” option to prevent Audio Traffic Alerts from reaching your phone if you are not moving. Within the app, select ‘Traffic Alert’. Touch your phone’s ‘Menu’ button and then select “Mute Location”. This location will no longer receive Audio Traffic Alerts. The Alerts will come in, you just won’t hear them. So, if you mute your office, you can still check to see if there are any traffic alerts before you leave for the day!

Will I receive spam alerts or information?

No. You will only receive AudioAlerts and information relating to subscribed services. In addition, AudioAlerts may occasionally contact you with information on new services and other user communication.

What if my phone does not support AudioAlerts?

If your phone or mobile device is not currently supported, please let us know so we can alert you by email when your handset is supported.

What if I have a technical issue, need to contact you, or want to provide feedback?

Please feel free to contact us here: support@globalalertnetwork.com